All orders are custom made to the customer's specifications. Once production is started or completed your order cannot be canceled.
- Product received is different from the product ordered online.
- Product or material is clearly defective or milled in the wrong shade/material and cannot be used.
Once your return has been received and inspection has been completed, we will send an email informing you that we have received the returned item.
Our team members will contact you to discuss the return process further.
If you have completed the steps mentioned above, but have not received a correction, please email us (firstname.lastname@example.org)
Product must be shipped to the address below:
Haus Milling Center
2835 Virgo Ln Dallas, TX 75229
We do not provide return shipping labels. Shipping charges are non-refundable. If you receive a refund, the return shipping fee will be deducted from the refund.
The arrival time of the exchanged product may vary depending on the shipping method you choose.
If you ship a product valued more than $75.00, please consider using a traceable delivery service or purchasing shipping insurance.
We do not guarantee that we will receive your returned goods.