Customer Spotlight: The Secret to a Dental Lab's Digital Transformation Success

Digital Dental Laboratory

 

The transition to digital prosthetic manufacturing is no longer an option but a necessity in the dental industry. 

Haus Milling Center proudly partners with dental laboratories that are embracing this change by adopting digital technologies.

The star of this customer success story, Dental Ceramics, Inc, is a dental laboratory with over 40 years of skilled experience, established in 1969.

Let's hear why they chose Haus Milling Center as their digital milling partner.

 

Digital Dental Laboratory

 

Interview: A Partnership for Digital Transformation

 

Q. Can you briefly introduce your lab?

A. Dental Ceramics has been in business since 1969and is located in Wakefield Mass.  I started working there in 1982.  We specialize in zirconia crown and bridge work Emax and  implants.

 

Q. What led you to transition into digital dentistry, and what changes or improvements have you experienced since making the switch? (Efficiency, quality, communication, etc.)

A. The dental industry was trending into the direction of digital and it’s important to keep up with the industry.  It’s really one of the best investments I’ve made in all the years.  Advantages include speed and accuracy resulting in a better finished product.

 

Q. How did you first hear about Haus Milling Center, 

and what made you decide to work with us?

A. I first became aware of Haus Milling from an ad in Lab Management Today magazine.  I decided to give Haus a try due to the fact that they use the some of the same products that I am familiar with.

 

Digital Dental Laboratory

 

Q. Which of Haus’s services have you been most satisfied with so far?

A. I’ve been very satisfied with screw retained implants and bridges and custom abutments.

 

Q. How has working with Haus impacted your lab’s operations or workflow?

A. Working with Haus I am able to outsource large cases without worry and still have control over the finished product.

 

Q. Compared to other milling centers, what do you think sets Haus apart?

A. I have used other milling services but I stick with Haus because of the customer service, material options and finished product quality.

 

digital dentistry

Q. Is there a specific case or customer experience that stands out in your memory?

A. It’s hard to specify just one case.  I’ve sent many large cases that are very complex and have worked together with Haus to have the best possible outcome.

 

Q. Are there any services or features you’d like to see added at Haus?

A. I really can’t think of any added services that Haus doesn’t already meet my needs.

 

Q. Lastly, why would you recommend Haus Milling Center to other dental labs?

A. I have recommended Haus to other labs.  I’ve been working with Haus for about 4 years and I am very satisfied with the product quality, customer support.

 

Digital Dental Laboratory

 

The president of Dental Ceramics, Inc describes the partnership with Haus Milling Center as the "best investment" he has ever made.

This goes beyond a simple outsourcing relationship, showcasing the value of a true partnership.

In this age of digital dentistry solutions, Haus Milling Center is committed to providing outstanding quality and service, becoming a reliable partner for companies like Dental Ceramics, Inc.

 


 

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